1. What is "Zelia"?
"Zelia" is a fashion brand specializing in shirts, t-shirts, dresses, and pants. We offer a curated collection of clothing designed to empower you and make you feel like royalty in your everyday attire.
2. How do I place an order?
Placing an order is easy. Browse our website, select the items you'd like, choose your size and color (if applicable), and click "Add to Cart." When you're ready to complete your purchase, click on the shopping cart icon in the top right corner of the page, and follow the prompts to checkout.
3. What payment methods do you accept?
We accept various payment methods, including credit cards, debit cards, and PayPal. During the checkout process, you can choose the payment option that works best for you.
4. How long does it take to process my order?
We typically process orders within 3 business days. Please note that processing times may vary during peak seasons or promotional events.
5. What are the shipping options and delivery times?
We offer various shipping options, including standard and expedited shipping. The delivery time depends on your location and the chosen shipping method. Estimated delivery times will be provided during the checkout process.
6. How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package.
7. What is your return and refund policy?
Please refer to our return and refund ploicy for detailed information on our return and refund process.
8. Do you offer international shipping?
Yes, we offer international shipping. Please be aware that customs duties and taxes may apply to international orders, and these fees are the responsibility of the recipient.
9. How can I contact customer support?
You can contact our customer support team by emailing us. We're here to assist you with any questions or concerns you may have.
10. Do you have a physical store location?
Currently, "Zelia" is an online store, and we do not have physical retail locations. You can explore our collection and make purchases on our website.
11. Can I change or cancel my order after it's been placed?
Please contact our customer support team as soon as possible if you need to make changes to or cancel your order. We will do our best to accommodate your request, depending on the order's status.
12. How can I stay updated with the latest news and promotions from Zelia?
You can stay connected with us by subscribing to our newsletter and following us on our social media channels. This way, you'll receive updates, exclusive offers, and the latest fashion trends.